2023 Customer Engagement Graduate Program null

At Optus we’re reimagining what’s possible. With values that guide us and diversity that connects us, our different teams are united by a single focus - pushing the boundaries towards a better future. Tomorrow is ours to create and we want you to be part of it. From your dorm room to the boardroom, it starts with yes!

About Us

Nearly 30 years ago, we entered the market as a challenger brand, but today we're redefining what Australians can expect from a telco. Our vision is to be Australia's most loved everyday brand with lasting customer relationships. We’re committed to using our resources, relationships and capabilities to make a positive contribution in our society. We are constantly innovating and so there are many opportunities across our business for amazing individuals early in their career who are looking to be at the forefront of connecting Australia. Our diverse workforce creates a vibrant and welcoming workplace where our different perspectives give us our edge. We encourage and give our people flexibility to be the best version of themselves, from our hybrid workplaces to providing additional leave for purchase. You can loosen the tie at Optus, as we’re innovating not conforming.

If you’re as passionate about customer experience as we are, you’ve come to the right place. We listen, own and value the whole customer experience. We’re creating valued experiences for our customers anywhere, any time and on any device. You will be contributing in helping us become Australia’s most loved everyday brand by driving a truly customer obsessed culture, putting our customers at the heart of our business. As part the team, you’ll be collaborating with a multi-disciplinary team to define future focus areas for user experience research and design, advising on strategies for our digital platforms, and working within our incredible CX tribes and TEX communities. 

About Our Program

Our 2-year Graduate Program is specially designed to equip you with the experience, knowledge and networks that will empower you to succeed! By joining us, you will enjoy:

• 8-month rotations across 3 different departments
• Curated learning journeys completed alongside your cohort
• Supportive mentorship from our skilled leaders
• Peer to peer coaching from a former Graduate
• Career counselling throughout the Program and during the transition into a professional role upon completion
• Flexible working options in an agile environment
• Competitive salary package and crazy discounts

About You

We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. Our Graduates possess a growth-mindset, are adaptable, and have a “YES” attitude! To be eligible for our 2023 Graduate Programs you must:

• Be an Australian/New Zealand Citizen or Australian Permanent Resident
• Be in your final year of your tertiary or equivalent education, or have completed your studies since 2020 in any Commerce, Business, Marketing, Communications, Digital Technologies related degree.  
• Be willing to predominately work from our cool Macquarie Park campus in Sydney – which is even equipped with a gym AND tennis courts!
• Be available to commence in February 2023

About Our Process

Our Early Careers Team can’t wait to read your application! What you can expect from our application process:

• Complete an online application form and submit your CV
• Shortlisted applicants will receive a link from HireVue to complete a short one-way video interview and psychometric testing
• If we’d like to learn more, you’ll be invited to a virtual Assessment Centre
• Successful candidates will then complete background checks
• Offers will be made mid-year!

Don’t sit back and let the future happen, join us and start making it!