2022 Contact Centre Consultant null

The contact centre is responsible for servicing advisers and customers on the Mastertrust Platform. The Consultant role encompasses call centre responsibilities to deliver a superior level of service that consistently meets and often exceeds the expectations of AMP’s advisers and customers.

For our WA hub, we’re able offer work from home arrangements; whether you are metropolitan, suburban, rural or remote, we’d welcome your application.  AMP will provide you with all the IT equipment you need and tailored training to set you up for success.

A role in our contact centre is a fantastic opportunity to kick start your career in financial services and AMP Clear pathways for career progression opportunities.

How you will make an impact

• Provide outstanding customer service to AMP customers Develop the skills required for high performance, leading to the delivery of AMP’s strategic objectives
• Add value to each customer interaction by understanding the customer needs and adapting to provide the best service approach
• Adhere to relevant KPI’s and service standards
• Analyses the cause of a customer's problem and assesses the appropriate course of action

What you will bring to the role

• Strong communication skills – adapts style where necessary and delivers messages in a concise, confident manner
• Accountability and ownership – makes a personal commitment to resolve customers’ issues and follows through to completion
• Positive and helpful attitude – focuses on achieving a positive outcome for the customer even under challenging circumstances
• Ability to multitask and prioritise workload

Working for AMP

We are transforming our business.   We are looking for people with courage, accountability and integrity who inspire the same in others.  If you are comfortable challenging the status-quo and perform at your best in an evolving and complex environment - we need you.

Wellbeing & Benefits

We invest in the health, wellbeing and development of our people by offering a range of great benefits to support you be your best, professionally and personally:

• We-Flex: Choose how, when and where you work.
• CHAMP Program: Access for you and your family to 24/7 wellbeing and counselling support.
• Well-being programs and activities: Annual health checks, flu vaccinations, information sessions.
• LinkedIn Learning: and other Learning@AMP programs to grow your career.
• Volunteering: opportunities through our AMP Foundation.
• Financial Well-Being: competitive home loans, leading superannuation contribution, discounted financial advice and personal insurance.

Inclusion & Diversity

The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at AMP.

At AMP we are committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants of Aboriginal and Torres Strait Islander descent to apply. Read more about our Reconciliation Plan on our website.

Let us know when you apply what we can do to help you show up at your best during our selection process.